Batuiti General Item Return Policy-In most cases, items shipped from batuiti.com can be returned within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment) if the delivery date is not traceable (The order shipment date and order notification are provided to you by email) . Some products have different policies or requirements associated with them.
We stand by our great products and prices, your orders are covered by the following.
3 Day Product Guarantee – If your order arrives damaged, not working or not as described please contact us within 3 days of receiving the product. We will usually resend the order or offer you a full refund
Product Warranty – If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period. If it is not stated in the product listing, contact us.
3 Day Return To Us – For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. For health reasons certain adult and clothing products cannot be returned if opened.
Best Price – Have you seen the same product listed commercially somewhere else online? Tell us and in most cases we will beat the price. Find the product page on our website and click “saw better price” and make a claim. Batuiti; Best Bang For Your Buck.
Registration Terms – If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.
Repair/Parts Service – Did you just drop your new phone? Crashed your RC? Sometimes accidents happen, if you love your Batuiti product and it gets damaged contact us and our technical team will see if they can repair it or send you spare parts.
Product Warranty Claims
1. Make a video or photo showing the issue & apply after-sales service in my order.
2. We will Contact you for more information or give you a response about your claim within 2 Business days.
3. If it is covered under our Guarantee; you will likely be asked to return the product to us. Responsibility for the payment of shipping charges is determined on a case by case basis; usually the shipping costs for warranty claims are shared between Batuiti and the customer.